1. Introduction
Welcome to SocialBot by Katir Solutions FZ-LLC, we are a licensed company in UAE, Floor 1, IN5 Tech building, Street King Salman, Al sufouh, Dubai, UAE.
By accessing or using our platform, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
SocialBot’s mission is to make the ecommerce process seamless. We provide eCommerce automation services, including WhatsApp broadcasting, AI-powered chatbots, order confirmation automation, and analytics. By using these services, you agree that SocialBot is not responsible for any damages arising from errors in messaging, system downtime, or any other issues related to the use of our platform.
3. User Responsibilities
By using SocialBot, you agree to:
4. Account and Security
You are responsible for maintaining the confidentiality of your account login credentials. SocialBot is not liable for any losses or damages resulting from unauthorized access to your account.
5. Payment Terms
SocialBot operates on a subscription-based pricing model. You agree to pay all applicable fees associated with the services you choose. Failure to make payments may result in suspension or termination of your account. Costs related to WhatsApp broadcasting message fees are not covered in our subscription fees. These conversational messaging costs are determined by META and billed directly to your Business Manager account by Meta. For other services such as order confirmation automation, abandoned cart messages, AI chatbots, and automated responses, SocialBot covers the full pricing, and these services are included in your subscription plan.
6. Refund Policy
We offer a refund within 7 days of your first payment if you are unsatisfied with our services. No refunds will be issued after the 7-day period.
7. Limitation of Liability
SocialBot is not liable for any indirect, incidental, or consequential damages arising from your use of the platform.
8. Data Privacy
Your privacy is important to us. We collect and process your data in accordance with our Privacy Policy. By using SocialBot, you consent to our data collection and usage practices as outlined in the policy.
9. Intellectual Property
All content, branding, and technology used by SocialBot are the intellectual property of SocialBot and its licensors. You agree not to copy, distribute, or reverse-engineer any part of our platform without prior written consent.
10. Termination of Services
We reserve the right to terminate your account or access to SocialBot services at any time if you breach these Terms and Conditions.
11. Changes to Terms
SocialBot may update these Terms and Conditions from time to time. We will notify you of any changes by posting the updated terms on our website. Your continued use of our platform constitutes your acceptance of the new terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates and you submit to the exclusive jurisdiction of the courts in that region.